This page has answers to frequently asked questions that we can give general answers to. If you have a question that is not answered here, please feel free to send us an e-mail via our contact form.
Orders are usually processed within one working day after we have received payment. When the order has been processed, the delivery time varies depending on the destination country and your chosen shipping method. Click here to see available shipping methods and delivery times to your country.
When the shipping cost has been calculated it is clearly visible in the cart and checkout before you place your order.
Free shipping: Free shipping is available for most european countries as well as United states, Canada and a few more when shopping for at least 99 €. See if free shipping is available for your country here.
Basic Shipping 4.99 €: The Basic Shipping option is shipped via international letter. The delivery time depends on which country, but is generally around 2-7 working days. Click here to find a better estimate for your country.
UPS Economy ~ 9.99 €: Delivered directly to your door or to a service point near you. Price and delivery time depends on which country, but is generally around 8-14 € and the delivery time is generally 2-5 working days.
UPS Express ~ 19.99 €: Delivered directly to your door or to a service point near you. Price and delivery time depends on which country, but is generally around 13-25 € and the delivery time is generally 1-2 working days.
DHL Express Economy ~ 19.99 €: Delivered directly to your door or to a service point near you. Price and delivery time depends on which country, but is generally around 17-25 € and the delivery time is generally 2-5 working days.
DHL Express Worldwide ~ 29.99 €: Delivered directly to your door or to a service point near you. Price and delivery time depends on which country, but is generally around 22-32 € and the delivery time is generally 1-2 working days.
More options: Some countries may have more or alternative options than the ones above. For example more DHL options or tracked international letters. Smaller items like stickers and lubricants can be sent via international letter from 2.99 €. Click here to find out what options are available for your country.
Cuboss is based in Uppsala, Sweden. Orders are usually dispatched within one working day. Since Sweden is part of the European Union, European customers do not have to pay for any customs or import fees upon arrival. The products are imported from original manufacturers all over the world.
There are a lot of valid options today depending on what you are looking for. We have three helpful resources to help you pick the best speedcube for you. Check out our buying guide, where we suggest different cubes for difference price ranges. You can also take a look at what the pro speedcubers are using today. Finally, feel free to have a look at our speedcube review page, where we rank all relevant speedcubes according to a bunch of different aspects.
When you turn the cube quickly you will inevitably loose some accuracy. With the classic original cube you had to align the layers before you could make your move. With modern speedcubes the layers can be missaligned and you will still be able to turn the layers. The cube will “cut corners” and snap into place.
When a cube “pops” it means that one or more pieces fall out of the puzzle. Don’t worry, this does not mean that the cube is broken. Just like a jigsaw puzzle the pieces in your cube is only held in place by the other pieces. You simple need to put the pieces back in place and your cube is good to go again.
How to avoid popping
If your cube pops often your puzzle might be too loose. Every single cube we sell in our shop is adjustable, and to tighten the puzzle all you have to do is tighten a few screws. The screws you can find underneath the six caps on the center pieces. The caps are easily removed by hand. For best result, turn each screw the same amount. Often, a full turn or so of the screws will do the trick.
A corner twist is what we call it when a corner turns around its own axis. When a corner turns in place like this the cube will become unsolvable with regular turns. To fix this you must grab a corner piece and turn it into correct position (just like in the gif).
How to avoid corner twists
If you often encounter corner twists it could mean your cube is too loose. To adjust the tension in the cube you have to remove the caps on the center pieces on each six sides. Underneath them you will find screws. Turn the screws clockwise to tighten the puzzle. For best result, tighten each side the same amount.
My cube is not solved and I think I have a corner twist. How do I know which one to turn?
This might seem a bit odd, but it actually doesn’t matter which corner piece you turn. Only the amount of turns. As you can see in the GIF the corner piece has three positions and one of them is correct. This means that if you turn a corner piece randomly you have a 1/3 chance that the piece will be in the correct position. Now you can try to solve the cube again. If it doesn’t work, turn it one more time and now it should be solvable again. Make sure you always turn the piece the same direction. Another method is to solve the cube up until the last step – in which it should be pretty clear which rotation the piece should have. From a solved position the cube is always solvable again.
Discounts
Our currently discounted products and sales can be found here.
You can find our current discount codes and deals here.
Wholesale
We offer wholesale pricing and invoicing for companies and associations. The minimum value per wholesale order is 350 €. Read more and send us an inquiry on this page.
Yes, you are allowed to compete with a stickerless cubes since 2015.
Do you have suggestions for this page? Please contact us via our contact form or write a comment below. We appreciate your feedback and we are keen to make your experience with Cuboss as great as possible.
Hello do you have a bag of spare parts of cube 15×15 moyu please ?
Hello! Unfortunately, we do not.
Will you ever add the 21 x 21 Rubik’s cube
We’re not planning to stock it, since the demand for it is so small. But if you’d like to order one through us, we can get a hold of one for you. If that is of interest, send us an email and we can give you a price and a delivery date.
Could you stock the Tornado v4 Special Edition with black internals? It looks soo good, and there are no other top performance cube with black internals anymore 🥲
Do you have 10% Off Discount Code.
No, we don’t.
Could you consider offering sample sizes with a bundle of premium cubicle lubes like mystic, silk, fz rush and fz calm?
So people can find a nice feel without spending $40 😅
Which libe to you recommend as a go-to for fast lube? Is Drive or Rapid more long-lasting? Do they both speed up the cube instantly?
Drive is more long lasting than Rapid. Both of them does speed up the cube instantly. If you have a cube that is slow due to for example too much heavy lube, then I’d say Boost is better.
Hi! I would like 2 know if for the spare parts you guys also sell inner pieces.
Ex.: 4×4 brackets, 3×3 cores, or even 9×9 screw-holder things.
Hello! Yes, we do. But we do not have every spare part for every model. So write us an email and specify which specific piece you need and we’ll let you know if we can send it.
Are all orders shipped as letters or is there a package option?
Do you mean that you wish for your order to be shipped in a cardboard box? If so, you can ask for it in the order note at checkout and we’ll ship it in a box. If you’re talking about delivery methods, you can find them here: https://cuboss.com/shipping-options-and-prices/
What is the packaging type on the UPS economy shipping? Or are the always packaged in letters?
My friend ordered his Moyu Super Rs3 m on a Friday and he lives in Austria. When will his delivery arrive? Will it come in a week!
Hello! It depends on what time the order was placed. If it was Friday evening, that means we wouldn’t ship it until Monday morning (because of the weekend). The delivery time to Austria is about 4-6 working days, so it is not guaranteed that it will be delivered this week. However it is very possible.
So what day would it be then?
I can’t answer that unfortunately. The 4-6 working days is just an estimate, we cannot promoise delivery on a certain day.
do you have cash on delivery opcion
Hello Mrnjauk,
Unfortunately, we do not have any cash on delivery payment / delivery options at the moment.
Do you have some replacment parts for gan 12 maglev
and do you plan to stock fz glide and when
We have a very limited stock for GAN 12 Maglev replacement parts, send us an email with the specific piece you need and we’ll take a look. We do plan on stocking FZ Glide, we’re hoping to have it in about 2 weeks.
My cube arrived a week ago and I’m having a blast with it! One Question, I also ordered the basic lube service with it, and it feels great but I want to know when I have to lube it myself? I have been using it pretty intesively for the last week and everything still seems quite well rounded but how long does it take on average for the lube to wear off?
Hello! I’m glad to hear you’re having a good experience! Your question is actually very hard to answer since it not only depends on the time that has passed, but mostly how much you’ve been using it. But in general its all up to personal preference. It sounds like you’re still enjoying the cube as is, so I don’t see the need to lubricate it then. But if you feel that the cube has become too fast, too slow or just not as smooth as it used to be – then can be a great time to lubricate it again. There is no general rule of thumb, like a time frame or amount of solves before the cube needs to be relubed.
Will i get notified when and where the cube has ben delivered?
Generally, yes. But if the shipment is a letter it might be delivered straight to your mailbox.
Where can i see delivery date estimate? I can’t find it anywhere.
If you have an existing order, you can track it on the order tracking page here: cuboss.com/tracking.
Otherwise, you can see estimated delivery times on the Shipping Options and Prices page.
Do you know when you’ll have the dayan pro m megaminx, standard size, in stock again?
It looks like it will arrive on Thursday if everything goes as planned. 🙂
Is it possible to shop offline like at speed cube shop
We do not have a physical store. We simply have a warehouse we ship from.
Are you going to sell the x man hong?
Most likely, yes! 🙂
when are you planning to stock it?
Hopefully at the end of next week. 🙂
When do you think the Gan 14 UV Coated is in stock again?
There are quite few holidays coming up, so it’s hard to tell when they will be delivered at the moment. My guess is on the 29th of December. If not, it might take until the 4th of January.
I placed an order, but I did not recieve any E-Mail. The cost of the order got removed, but when I returned to the site, the cube was still in the cart.
Hi, We have recieved your order and it’s ready to be shipped out today. Your email address in the order seemed correct, so maybe the confirmation has gone to your spam folder.
Can i use any speedcubelube like Mystic to remove the spring noises.
Technically, yes. But low viscosity lubricants won’t last long and you may hear spring noise again after a while. I would also not recommend water based lubricants on metal, since it may corrode.
Planning on any more magnetic core conversion kits? I would love them for MGC4 and MGC5 like SCS has on preorder right now, but taxes and duties are why I’m here
We have nothing planned for the moment. I have not heard of the brand who creates them, but I will look it up and see if we can get a hold of them (and see if the quality is any good!). 🙂
My tracking number doesn’t wirk for tracking. Do you know why? Because I want to track my order, but the tracking number says it can’t find it. Can you tell me the reason why it doesn’t work? It’s because I DID enter the right code.
Oh, and ‘My tracking number doesn’t work(not wirk)
Hi, it takes a few hours for the tracking to get activated. Try again now and it should work. 🙂
But doesn’t it say that it takes about 2 days to ship?
I’m in a close place, and now it has been 2 days now.
Because it doesn’t take that long to ship from Sweden to Germany, doesn’t it?
The shipping time varies for different shipping methods and different countries. With the cheapest, basic shipping option, the delivery time to Germany is usually around 4 working days (weekends and holidays not included).
Hello i ordered some cubes by mistake, how i cancel the order?
Hi, send us an email through the contact form and we’ll help you out. Don’t forget to give us your order number.
Hej, is it possible to order replacement parts? I would like to have a logoless center for my ambition cause of 4bld 🙂
Hello Alexander,
We do not currently have replacement parts for X-Man Ambition 4×4 in stock, but we do have a logo remover kit for this purpose.
Will you sell diansheng/mscube ms3x?
Yes, but it might be delayed for a while unfortunately.
Will there be a Black Friday on the 26th of November?
There will be, yes. 🙂
Is it will be for all cubes or just a few selected?
Also When will the YJ MGC ELITE 2×2 be restocked?
A few selected ones. You can see our campaign live now.
MGC Elite 2×2 will be restocked next week.
When will the Moyu Super RS3M (Ball Core) be back in stock?
They’re back in stock now. 🙂
Thanks!
Are you getting the Tornado V3 in stock?
If you are when?
Hi! Yes, it is up for pre order now. Link: https://cuboss.com/shop/x-man-tornado-v3-3×3-m/
Hi! Is there free shipping if a certain amount is met? For example above 100-120 Euros.
No, sorry!
Are there sponsorships available?
Yes, feel free to contact us via the contact form and tell us a bit more about yourself and what you do. 🙂
What are the biggest discount or coupon codes you have.
We currently don’t have any active campaigns. We try to keep the standard price low in general rather than doing discounts. However you can of course check out our sales page: https://cuboss.com/product-category/sale/
When is the black version of the meilong 8×8 going to be available
Hi! Sorry, they were meant to be discontinued. That’s a mistake from our side. The product page has been updated now.
When is the Mofang JiaoShi Meilong 13×13 gonna be available again please tell me Mr. Strindell
Hi! Unfortunately it looks like it will take about a month for Meilong 13×13 to be restocked.
I filled out the wrong country but the right address in the already processed order.
What to do?
I saw that you wrote an email regarding this as well. We’ll help you out there. 🙂
Hi, will you guys start delivering to the US?
We might in the future. But not in the short term. However it is technically possible, so you could send us an email and tell us what you need and we might be able to help out.
Will you sell the gan mirror cube ?
Yes, we will. 🙂
Do you deliver to the USA?
We do not deliver to the United States at the moment unfortunately.
Do you deliver to the UK
Yes, we do. 🙂
hi!When I go to the speedstacks g4 timer it saids its discountinuied, but a few week ago it said the same thing but it restocked, will it be in back in stock anytime soon or is it really discountinued?
Cuando tendrán a la venta el moyu wrm maglev?
Hi. Unfortunately the WR M isn’t available for the moment. We’re still waiting for Moyu to be able to send us more. I don’t know when they will be ready to ship out, but we’re looking at weeks at least.
Do you sell spare parts?
Yes, we do! We have spare parts in stock for the most common cubes, but not for all of them. Please contact us and tell us what you need, and we will help you if we can.
how can i know for sure how much i pay for delivery?
im from israel
Put the items you would like to buy in your cart. You can then calculate the exact shipping cost in the cart or checkout by filling in your address. 🙂
Hi. Are more popular lube brands coming in any time soon like lunar, stardust?
Hi! Unfortunately we cannot add lube from SCS.
Are you planning to sell the gan 356i carry smart cube?
We’re looking in to smart cubes at the moment, but I can’t confirm which smart cubes will be available on Cuboss quite yet.