This page has answers to frequently asked questions that we can give general answers to. If you have a question that is not answered here, please feel free to send us an e-mail via our contact form.

Orders are usually processed within one working day after we have received payment. When the order has been processed, the delivery time varies depending on the destination country and your chosen shipping method. You will see an estimated delivery time when you select a shipping method before you complete the order. Most packages will be delivered within a week.

Please see this page for all shipping options and prices

When the shipping cost has been calculated it is clearly visible in the cart and checkout before you place your order.

Basic Shipping The Basic Shipping option is shipped via international letter. The cost may vary but is usually 4.99 €. This is the cheapest and most commonly chosen shipping method.

DHL: There are generally two delivery options, DHL Express and DHL Economy. The prices of both of these options depend on the delivery location. In most cases, the price depends on the distance from Sweden to your location. DHL Express starts at about 20 €, and DHL Economy starts at about 10 €.

Cuboss is based in Sweden. Orders are usually dispatched within one working day. Since Sweden is part of the European Union, European customers do not have to pay for any customs or import fees upon arrival. The products are imported from original manufacturers all over the world.

There are a lot of valid options today depending on what you are looking for. We have two helpful sources to help you pick the best speedcube for you. Check out our buying guide, where we suggest different cubes for difference price ranges. You can also take a look at what the pro speedcubers are using today.

When you turn the cube quickly you will inevitably loose some accuracy. With the classic original cube you had to align the layers before you could make your move. With modern speedcubes the layers can be missaligned and you will still be able to turn the layers. The cube will “cut corners” and snap into place.

pussel

When a cube “pops” it means that one or more pieces fall out of the puzzle. Don’t worry, this does not mean that the cube is broken. Just like a jigsaw puzzle the pieces in your cube is only held in place by the other pieces. You simple need to put the pieces back in place and your cube is good to go again.

How to avoid popping

If your cube pops often your puzzle might be too loose. Every single cube we sell in our shop is adjustable, and to tighten the puzzle all you have to do is tighten a few screws. The screws you can find underneath the six caps on the center pieces. The caps are easily removed by hand. For best result, turn each screw the same amount. Often one or two full turns on each screw will do the trick.

A corner twist is what we call it when a corner turns around its own axis. When a corner turns in place like this the cube will become unsolvable with regular turns. To fix this you must grab a corner piece and turn it into correct position (just like in the gif).

How to avoid corner twists

If you often encounter corner twists it could mean your cube is too loose. To adjust the tension in the cube you have to remove the caps on the centerpieces on each six sides. Underneath them you will find screws. Turn the screws clockwise to tighten the puzzle. For best result, tighten each side the same amount.

My cube is not solved and I think I have a corner twist. How do I know which one to turn?

This might seem a bit odd, but it actually doesn’t matter which corner piece you turn. Only the amount of turns. As you can see in the GIF the corner piece has three positions and one of them is correct. This means that if you turn a corner piece randomly you have a 1/3 chance that the piece will be in the correct position. Now you can try to solve the cube again. If it doesn’t work, turn it one more time and now it should be solvable again. Make sure you always turn the piece the same direction. Another method is to solve the cube up until the last step – in which it should be pretty clear which rotation the piece should have. From a solved position the cube is always solvable again.

Yes, you are allowed to compete with a stickerless cube.

Do you have suggestions for this page? Please contact us via our contact form or write a comment below. We appreciate your feedback and we are keen to make your experience with Cuboss as great as possible.

66 thoughts on “FAQ

    • Anton says:

      There are quite few holidays coming up, so it’s hard to tell when they will be delivered at the moment. My guess is on the 29th of December. If not, it might take until the 4th of January.

  1. Dóka-Rózsavölgyi Erik says:

    I placed an order, but I did not recieve any E-Mail. The cost of the order got removed, but when I returned to the site, the cube was still in the cart.

    • Viktor Strindell says:

      Hi, We have recieved your order and it’s ready to be shipped out today. Your email address in the order seemed correct, so maybe the confirmation has gone to your spam folder.

    • Viktor Strindell says:

      Technically, yes. But low viscosity lubricants won’t last long and you may hear spring noise again after a while. I would also not recommend water based lubricants on metal, since it may corrode.

  2. joram.vliem@outlook.com says:

    Planning on any more magnetic core conversion kits? I would love them for MGC4 and MGC5 like SCS has on preorder right now, but taxes and duties are why I’m here

    • Viktor Strindell says:

      We have nothing planned for the moment. I have not heard of the brand who creates them, but I will look it up and see if we can get a hold of them (and see if the quality is any good!). 🙂

  3. Habin says:

    My tracking number doesn’t wirk for tracking. Do you know why? Because I want to track my order, but the tracking number says it can’t find it. Can you tell me the reason why it doesn’t work? It’s because I DID enter the right code.

    • Viktor Strindell says:

      Hi, it takes a few hours for the tracking to get activated. Try again now and it should work. 🙂

      • Habin says:

        But doesn’t it say that it takes about 2 days to ship?
        I’m in a close place, and now it has been 2 days now.

          • Anton says:

            The shipping time varies for different shipping methods and different countries. With the cheapest, basic shipping option, the delivery time to Germany is usually around 4 working days (weekends and holidays not included).

    • Viktor Strindell says:

      Hi, send us an email through the contact form and we’ll help you out. Don’t forget to give us your order number.

  4. Alexander Botz says:

    Hej, is it possible to order replacement parts? I would like to have a logoless center for my ambition cause of 4bld 🙂

  5. kiralj.sasa says:

    Hi! Is there free shipping if a certain amount is met? For example above 100-120 Euros.

    • Viktor Strindell says:

      Yes, feel free to contact us via the contact form and tell us a bit more about yourself and what you do. 🙂

    • Viktor Strindell says:

      Hi! Unfortunately it looks like it will take about a month for Meilong 13×13 to be restocked.

  6. zan.bacak says:

    I filled out the wrong country but the right address in the already processed order.
    What to do?

    • Viktor Strindell says:

      I saw that you wrote an email regarding this as well. We’ll help you out there. 🙂

    • Viktor Strindell says:

      We might in the future. But not in the short term. However it is technically possible, so you could send us an email and tell us what you need and we might be able to help out.

  7. max says:

    hi!When I go to the speedstacks g4 timer it saids its discountinuied, but a few week ago it said the same thing but it restocked, will it be in back in stock anytime soon or is it really discountinued?

    • Viktor Strindell says:

      Hi. Unfortunately the WR M isn’t available for the moment. We’re still waiting for Moyu to be able to send us more. I don’t know when they will be ready to ship out, but we’re looking at weeks at least.

    • Anton says:

      Yes, we do! We have spare parts in stock for the most common cubes, but not for all of them. Please contact us and tell us what you need, and we will help you if we can.

    • Viktor Strindell says:

      Put the items you would like to buy in your cart. You can then calculate the exact shipping cost in the cart or checkout by filling in your address. 🙂

    • Viktor Strindell says:

      We’re looking in to smart cubes at the moment, but I can’t confirm which smart cubes will be available on Cuboss quite yet.

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